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TAKE ADVANTAGE OF OUR WHOLESALE PRICES & OUR SHOWROOM OPEN MONDAY-FRIDAY 9AM-4PM
TAKE ADVANTAGE OF OUR WHOLESALE PRICES & OUR SHOWROOM OPEN MONDAY-FRIDAY 9AM-4PM
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
These Terms and Conditions ("Terms") govern your use of Candlemaking.com.au, and any associated services or products offered through the Site (collectively, the "Services"). By accessing or using the Site, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use the Site.
By using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any applicable laws and regulations. If you are using the Site on behalf of an organization, you represent that you have the authority to bind that organisation to these Terms.
We reserve the right to modify, update, or change these Terms at any time. When we make changes, we will update the "Last Updated" date at the top of this page. You should periodically review this page for any updates. Continued use of the Site after changes are made constitutes your acceptance of the updated Terms.
This website may contain links that direct you outside of this website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services
At Candlemaking.com.au we take security seriously. Our site is hosted by Shopify which is certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. This certification is a security standard for organisations that handle credit and debit card information, and the certification covers our store, its shopping cart and web hosting.
Within the Site you are able to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account. We are not responsible for any loss or damage arising from your failure to protect your account information.
All content on the Site, including text, graphics, images, logos, and software, is owned by Candlemaking.com.au and you may not use, reproduce, or distribute any content from the Site without prior written permission.
We aim to dispatch orders within 1 to 2 business days.
Please note:
Once orders are shipped, they are not able to be amended or cancelled. If you require your order to be amended once it has been placed, please call our office on02 9653 3600.
Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, due to weather, or due to other postal service delivery issues that are unforeseen or unavoidable events beyond Candlemaking.com.au’s reasonable control.
Online orders are processed and shipped from Sydney, New South Wales so we follow any NSW Public Holidays.
Click and Collect can be selected at Checkout. We are open Mon-Fri from 9am until 4pm. Our address is A3/26 Powers Road, Seven Hills, NSW 2147.
Once your order has been collected, you will receive an email with your tracking information.
It is our responsibility to see that your products get to you safely and we endeavour to pack all of our orders carefully. Should there be any breakages please emailsales@candlemaking.com.au with a photo of the breakage and your order number, so that we can credit you.
If you would like to cancel your purchase before it has been packed or sent, we will offer a full refund.
If the order has been packed and/or been sent, you will incur a 15% re-stocking fee, in addition to covering return postage costs.
In the case of a “Change of Mind” return due to quality control and hygiene reasons we are unable to accept returns of wax, fragrances, essential oils, diffuser and room spray bases and soaps.
If you have received your order and are not satisfied with your purchase we will offer a full refund on the purchase amount provided that: items are returned within 30 days of time of receipt of goods, proof of purchase is provided, items are un-used in original packaging and with no damage. The customer is responsible for return shipping costs, and any damages incurred during return shipping.
If you would like to return your purchase, please email sales@candlemaking.com.au including your order number.
Please allow 3-5 working days for processing of refunds once they are received at Candlemaking.com.au.
We accept VISA, Mastercard, EFT, and PayPal. Buy Now Pay Later (i.e. Pay in 4) is also available with PayPal for orders between $30-$2000.
At Candlemaking.com.au we take security seriously. Our site is hosted by Shopify which is certified Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant. This certification is a security standard for organisations that handle credit and debit card information, and the certification covers our store, its shopping cart and web hosting.
If you have any questions regarding these Terms, pleaseContact Us or refer to ourFAQ’sfor further information.
