All Australian Candle Making is definitely the most proactive, professional and communicative supplier that I have dealt with during the COVID-19 situation – by a long shot! And the staff are always friendly. I deal with all the big players and I’m lucky to get a response, and when I do talk to someone, they are quite rude,So, THANK YOU to you and all the staff – people remember how others behave during the tough times – you should all be very proud!
Sandra - Nov 2020
Hugest thanks; a wonderful surprise and very happy about the customer focus (not just profit).I am very glad I chose to support this company and will recommend to my friends. Extremely happy with the soy wax too.
Kind regards, Tanya
Thank you so much! Really appreciate your help! You are a fantastic company to deal with and I can not wait to get my order. Will definitely be ordering with you again. Kind regards, Kerri
Thank you for your prompt delivery. I am extremely happy with the product and your service. Don
I attended the candle making course on Sunday afternoon and just wanted to say what a fantastic course it was. I had a great time, excellent value, very informative, well presented and delivered by Doug, who was also very funny. I would highly recommend the course to anyone asking. Thank you for a great afternoon and a new skill up my sleeve. Many thanks and all the best, Sharon
I just wanted to take the time to let you know that your kits are fantastic.
I ordered both the candle and soap making kits to include as part of vacation program here at the ....Shire Council.
They were both easy to use and handle. Children as young as 5 were able to participate and enjoyed creating soaps and candles to take home.
I have recommended your company to other groups here in ... to use in the future.
I will definitely be back to order more stock and include these activities in future programs.
Kind regards, Mel
Good Morning. My daughter Rachel & I went to your candle making class yesterday afternoon, we both would like to thank Doug on a very informative & fun class. We both enjoyed it immensely.
I think we will come back for another class later during next year, thank you again.
Kind regards, Kylie.
Hello, I just wanted to say a big thank-you for my recent order of waxes. The products arrived quickly, and I was so grateful for the additional information and advice inclosed.
Many thanks, Liz
My friend Linda and I attended both candle making classes in St Kilda yesterday and we had a fabulous time, I learnt some new, better and easier ways of doing things. Spent ages going through scents making a list of those I liked, met some interesting people and most of all found Doug and Lynne so knowledgeable, approachable and friendly.
Doug is a great teacher, no question was trivial, everyone, no matter what their experience level was treated in the same easy, friendly manner.
I recommend both these courses to the beginner or the more advanced, as some of the more advanced learnt things from the beginners class.
It was a great way to spend a cold windy Sunday in Melbourne.
I have also in the past used wax, scents, and wicks from AACM and find them of the highest quality and always with fast efficient service.
I definitely recommend the courses and their products
Hi I would just like to say thank you for my orders I have placed 3 now and they have arrived very quickly (WA) packaged so well,
the information on your page is fantastic really easy to understand, Especially for a novice like me. I look forward to making some great candles and placing many more orders Thank you, Tina
I just wanted to send an email to send my appreciation for your help and to let you know how happy I am with your products and service. I made the drive from Canberra last Friday to smell all of your fragrances and received a lot of help. You even stayed an hour past your closing time which I appreciated very much having been on time constraints to when I could visit. I am just starting up a little candle business as a side hobby to my career in the health profession and I am enjoying it immensely. It has also been made very easy because of your amazing help, friendly service and quality products.
I just wanted to send you some photos of what I was able to create thanks to you guys.
Thank you again, and I will be recommending you to anyone who wants to create their own candles at home,
Kind Regards, Jordenne
I absolutely love playing with all the waxes!! Trying new wicks, getting the best burn, sampling new fragrances and learning as much as I can so I can make wonderful candles. I've tried soy, coco soy, paraffin, palm and beeswax and the team at All Australian Candle Making have been amazing whenever I've needed their help. Candle making is my happy place and my creativity and happiness flows whenever I'm doing anything related to candles! - Maree
This is the favourite one i have made, It's from beeswax sheets. I love making candles because it is always nice to be able to use something you have created for yourself, even though i don't have a lot of money to do so. I found candle making (with your instructions) fun and easy - Candice
Thanks for a great class yesterday! I had a blast thank you! Loving my new candles, they've totally smelt out my room which is awesome :) . RH
You guys are unbelievable - the service is extraordinary and I absolutely love your products. You have all of the products I require for my business! JG
Thank you, received my order very promptly. Already burning lovely beeswax candle. Regards. DR
Hi there, Just wanted to say thank you for sending my order out so quickly. It's great service like yours that keeps little businesses like mine going. Most appreciated, DS.
May I compliment you and your team on your customer service , it's first class, I would highly recommend you. You have my devoted business.
Kind regards, Jenn
I Just wanted to say a BIg thank you for the fastest delivery time! Wow! It was a very pleasant surprise to see my order here so soon. I had left it a bit late ordering I could not believe it! Thank you So much! You are fantastic! Also, The new Fusion Clear Wax is the best I have ever used I love it!
Kind Regards, Anne
Hi, just wanted to thank you for your brilliant, very fast service. Wish more Australian companies worked like you! Kind Regards, Michael
Thank you so much for your help and speedy service, Sue!!! Fantastic experience! Jess
....BTW - so delightful to work with someone who actually knows and loves their stuff. THANK YOU. Regards, Andrew
I want to thank you for putting my two orders in one and refunding some postage. Received my parcel today and look forward to making my first candles.
I certainly will recommend you to others. Marianne
I just wanted to let you know that I received my order today.
I am so happy - it's beautiful glass you sent me.
Everything is perfect and I'm really looking forward to getting started using them.
Thanks :-) Jessie, DENMARK
I would like to thank you once again for all your assistance with this order for my daughter you were both so understanding and helpful I really do appreciate it.
Kind Regards, Joan
Thank you for sending out my order so quickly, just before Christmas. I received it in time for Christmas and just wanted to tell you and say thankyou for my free gift!
Kindest Regards Anne
This is to say thank you for the wonderful products and service that you provide. My last order arrived almost before I had finished ordering it. It made it here in record time, especially given the Christmas rush and the fact that I live on such a remote island, mail to Tassie normally takes ages.
So thank you for doing what you do and doing it so well. I wish you all a very Merry Christmas and New Year, well done for being so awesome. Kind regards BR
Hi Lynne, Just wanted to let you know the express post parcel arrived this morning.
I appreciate what you've done and the professionalism from your company has been sensational. Regards K
Thanks so much for the candle making kit - it arrived just in time for the weekend and the kids and I made some beautiful hollyberry-cinnamon candles as gifts for their teachers!!
I think we are addicted, and would love to make some more, so will be ordering some more wax soon. Lisa
Thank you so very much for my overnight order to Goulburn. After posting my starter pack citronella's on my facey to show how clever I am, my friends asked for orders quicker than I can pour! Complete cottage industry fluke!Thanks so much for having such a comprehensive website with not only fab products but awesome hints, tips and tutorials.Love your work and I'll definitely book a class with you in the new year x
I was in there yesterday getting some supplies and Doug introduced me to the decal paper. I am in love. Took a few goes but I managed to get it done and in really happy. Thank you so much Doug for you all your help yesterday. Samantha
Thanks for sharing your experience with us!
Received my order today - thank you for accommodating my request for a change of fragrance. Much appreciated. My daughter will love the vanilla!
Speedy delivery too! Awesome service. Kind regards, Kerrie
I popped in last Tuesday for a flying visit to pick up two beehive candle moulds. I've been very busy ever since cleaning my wax & making candles. Here is the finished product. It's been such fun, although has rather taken over my life
Thank you so very much....I sincerely appreciate you providing a replacement piece and doing that for me so very quickly.
Thanks for sharing your experience with us!
Just wanted to say that I am in love!
I received my second order today and you go above and beyond every time. It's safe to say I am sticking to you guys for supplies from here on in! Not only did you send me both freebies of the month but you packed it absolutely wonderfully safely. Can't wait to start making again! I look forward to a great relationship as buyer and seller! Laura
...honestly amazed how quick your company responds to enquiries and processes orders, really happy! LDB
Just a quick note...Thank you for the wonderful products. I'm only new to candle making, so I'm still trying to find what works and what doesn't.
I'm absolutely in love with your timber and ribbon wicks!
Thank you also for the pamphlet. My husband is in manufacturing and he thought that it was a brilliant customer service idea. Will order again shortly! Cheers, Katie
I just wanted to thank you for your quick service and for the lovely product that came with in a week. The beeswax smells beautiful. I will happily recommend your company! With thanks, LD
Thank you very much Lynne! for taking the time over the long weekend to reply. I have received nothing but great help and excellent service from Australian Candle Making. Thanks to your video I was able to go ahead and make several candles. Whenever I visit it always gives me great pleasure to see your beautiful home looking so peaceful. With kind thoughts, Kitty
I just love purchasing from your company. Everything is made easier and I have been very happy with everything received.
Many regards, Yvonne
Hi there just letting you know we are really happy with the product and service with you. Beeswax is lovely and shipping was fast, good price too. Thanks again. Jasmine
A big thank you for the promptness of the delivery. I am so excited to try the Gel wax and hope that its as easy as it is in your videos.
Thanks for all the information you sent also along with the order. Will definitely be back. Leanne
Hi Lynne, Doug,
Hope you had a lovely break.
I made my concrete pot candle over the weekend, and I am loving it in my office. :)
Love the marble set...great when entertaining. K
I think your products are exceptional and I look forward to working with them.Thank you, Lynda
I just wanted to say a huge 'Thank You' for the order I received this morning. I placed the order early Monday morning and marked it Urgent as it was for Valentines Day orders. The turn around time was only 2 days and I can't thank you enough.
You guys are the best!
Best Regards, Deb
Thank you so much ur customer service is fantastic..Cheers, Justin
Just writing to say that the mould has arrived and again thank you so much for it! Once more - you have an exemplary customer service!
Kind regards, Joanna
Hi there, Just wanted to say I received my order today
Thank you for the awesome service. Am looking forward to making my candles for christmas pressies.
Hi Jacqueline, At long last I have made four candles with no imperfections on the glass. I can hardly believe it as I have tried quite a few of the things you suggested in the past and had very little success. I followed your tips exactly and the result is great. So hopefully I am now on my way to making some good looking candles. Thank you very much for sharing your tips with me. Best wishes, C
Thank you for your fast delivery, everything is here & i love it all. Will definitely be buying more. Thanks again, Bec
Dear Lynne, I received my order yesterday and I just wanted to say how gorgeous the fragrances are - they are a much different quality that some other I have tested. Gorgeous!!Thank you so much Lynne. Best regards, K
Hi there.. I have just placed my THIRD order this week - think I may have a new hobby! I just wanted to say that your service has been exceptional..FAST! and everything in order.. Just fantastic! Thank you so much - I look forward to my next order coming in and filling my house with candles!! Certainly won't have to go far for Christmas gifts! Thanks so much again.. Kirsten
I just wanted to say thank you for the amazing customer service I've experienced since becoming a customer. I received my first order and it had 1 broken bowl so I emailed about purchasing another one, and without question a new one was sent straight away at no extra cost. Thank you very much, I really appreciate it. Cheers, Rochelle
I just want to say a huge thank you for my order! I placed an order for the coconut wax and some fragrances plus some other bits. I placed the order at 8.30 Tuesday morning and the postie knocked on my door at 8.30 Wednesday morning!!! So good. Plus the fragrances smell so nice! Kind regards, Amanda
Good evening Lynne and Doug, My sisters and I would like to say thank you for making us feel welcome during our candle making class. We enjoyed the relaxed atmosphere and the ease in which we learnt about the different types of wax. We are all very proud of the candles that we made. It was a wonderful and productive way to spend a few hours.Regards, Jackie
Hi, just wanted to say how the quick service is fantastic with your company. Absolutely can not complain. Ordered parcel day later here it is at my door. What great service well done to you all. Brilliant!Thanks, Annette
Thank you so much for the class this morning. My family and friends are very excited to know a candle maker haha.Thanks, Alison.
Thanks for your usual wonderfully prompt service. Ordered Sunday evening and delivered yesterday afternoon (Wednesday). I want to do some candle making with my granddaughter in the holidays so very happy with delivery time... Thanks Gillian
WOW!! What fabulous service & products, I placed a order yesterday & then rang & added to that order & my parcel arrived this morning.
Great thank you Lynne.
You guys are always so helpful. The young girl in the office the other day was great and Doug has been too. Thank you so much it's such a refreshing change. Have a good night. Thanks for letting me know that's great. I adore your products I think they are the best out there!
Yes it is an amazing help!! Thank you so so much for your prompt reply! That is amazing!!! Many thanks! I will place my order today!
Hi! just wanting to say I have ordered twice through your company now and I have been extremely happy with both orders, both arrived within 2 days and all the products have been fantastic! So thank you again I will most definitely be referring you to all my friends!
Firstly thanks for the great shopping experience! Shipping was fast and everything received was as described - awesome!
I just wanted to say thank you. i ordered a present with you guys and i had left it to the last minute, and i am very grateful because it came within two days. i was blown away by your service and will recommend you to any one that asks! thank you again for a wonderful product and speedy delivery.
I just want to thank you and Doug for an amazing experience - we enjoyed the class very much and have learnt a few tricks to bring forward into our candle making business!
Just wanted to say thank you for all your help, advice and AMAZING products. I only started making candles a few months ago, and what started as a fun hobby, now has some fans! I'm making for friends and friends of friends and word of mouth. 2 weeks ago I had $375 worth of candles ordered over a weekend. I'm now earning a little bit of extra pocket money! My absolute all time ultimate favourite scent is "luscious vanilla"
Hi Lynne, I really, really appreciate you taking the time to help me....I thought straining it a few times was enough. So, again, thank you so much. Wow just received my 1st delivery - such quick turn over - cannot wait to start making pretties thank you so much. I ordered some soy waw and wicks last Wednesday and they were delivered on Friday. Delighted with your serivce. Thank you so much. Louise
I just wanted to say I am very impressed with how quickly you shipped by items. I also loved the tracking emails from Australia post so I knew exactly when my parcel was going to arrive. Thanks for the great service.
Such a stimulating and comprehensive 3 hours. So well organised, really came away feeling very confident.
Also a big thanks for the magnet and especially your little brochure with instructions and ideas, it’s great.
Thank you Doug & Lynne you are fantastic teachers.
Anyway once again we THANK YOU for our day and our new ventrue. We will see you soon
Tracey & the Girls
Thanks again and look forward to more purchases in the future.
Just would like to thank you for your great candle advice. After weeks of frustration, not to mention lost time, I rang and spoke to you about my failed candle making attempts. After following your easy instructions and advice every batch now turns out perfectly. You not only have won me as a customer but also restored my faith in customer service. A HUGE thank you.
Thank you for the informative video, just loved the way you are able to give me a link to assist me to make the best possible candle - thank you once again. (Happy Australia Day).
C. D. Country Victoria
Firstly thank you for such speedy service, my parcel arrived yesterday morning and I made my first batch by early evening. THRILLED with the outcome.
Many thanks, KB
Doug spent quite some time with us explaining products and techniques. We never felt rushed or that we were an inconvenience taking up so much time. We are now looking forward to the candlemaking class. After having had a look around at your workshop/store and on your website, I am only sorry that I didn’t buy a few things to “have a go” before the class!
Thank you once again,
I just wanted to say a Huge Thank You – my parcel arrived this morning! Such fantastic, speedy service! And the beeswax sheets are as perfect as I’d hoped – the smell of honey is wafting around the house now! :) Can’t wait to do some candlemaking next week! Thanks again, and have a lovely festive season -
Thank you so much for the class on soap and candle making. As someone who is aspiring to start her own business the class was very informative and fun. I'd also like to say thank you so much for being so accommodating to us, with the headache tablets the phone charger and of course driving all the way to the airport to deliver my handbag which I had left behind.You guys are so amazing and I would recommend you to anyone and everyone.
Donna and Shaun, Qld
I just want to thank you sincerely for organising the transportation of the parcel of candlemaking supplies for our camp. I collected it this afternoon and am so grateful for your kindness.
Many thanks and enjoy the weekend.
I compliment your packaging too. Will keep you in mind for gifts and other projects. Cheers.
F, VictoriaThanks for all your help,
Many thanks! Also, very impressed as have never before received a refund for over quote of freight charges. This is certainly how to keep customers happy. Love the 'how to' fact sheets on the web too!
Well done guys. Looking forward to continuing shopping with you. Kind regards,
Great thanks for the info and hints and tips. They will make all the difference in the world. Thank you very much for you help.
Last week the Netley Parcel Centre guy delivered my urgent package to the wrong address, and All Australian Candle Making Supplies fell over themselves resending it again priority courier, at no expense to me, so I would meet an urgent weekend order - You guys are AWESOME!
Mel C, SA
“enjoyed getting out of the city and doing something completely different”
“loved that we all made our first ever candles to take home”
“bought some supplies and am looking forward to making more candles for myself and friends”
“a great team-building exercise”
“it was satisfying to do something creative – a change from office life!
The day was a great success, enjoyed by each and every participant. My thanks to you both.
Just received the order. Thanks again for the prompt delivery and your web site with videos etc is fantastic!
Thanks again have a great weekend,
10 out of ten was what she said so being one to ride the crest of a wave could I please purchase 7 more wicks? It will make "she who must be obeyed" happy with the end result. At the moment I am in the bad books as I fell of a ladder and have broken my leg so did I get the rounds of the kitchen.
Many thanks and take care.
This is AWESOME wax! Super shiny finish, even more so than soy wax, and silky feel, but with all the best burning and melting attributes of palm wax! Perfect for the tropics where soy candles sweat a lot and don't look so good on display.
This was a fabulous day! We are still talking about the fun we had together! Lynne and Doug are amazing people. Highly recommend you get a group together and book a date!!!
I was thrilled to bits to receive my kits in the mail today, thank you so much for delivering those to me so
quickly, looking forward to getting started.
Thank you for the candles specially made by you for the film BRAN NUE DAE.
The candles were for two pivotal scenes in the film and were fantastic. As well as having a wonderful long flame they were beautifully made. Both the Designer of the film and the Director of Photography commented on them and they worked extremely well. Once again, thank you for such a great job on the candles.
BRAN NUE DAE, Broome WA
Thanks for a lovely day yesterday. Although I have been reading books and researching on the net, it is always better to see something in person and learn practical tricks of the trade. Also to have an opportunity to ask questions and listen to other's questions. I have spent some time this morning unpacking my goodies from yesterday and looking forward to trying them out... Thanks again.
I was thrilled to bits to receive my kits in the mail today, thank you so much for delivering those to me so quickly, looking forward to getting started.