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Contact Us + COVID19 Terms and Conditions


Showroom
Due to Covid-19 we are asking you to please only visit us for the collection of your online order and only if you live within 10km. If you can let us know your arrival time, we will have your order ready. This minimises your time here, and keeps everyone safe.
We are open and working as best as possible to dispatch orders asap. We have 3x Australia Post/courier collections daily to assist this.
DISPATCH TIMES-  Due to a surge in demand over the recent COVID19 lockdown, We are currently dispatching within 1-3 days. Please choose Express Post to help expedite your order once shipped.  Please be patient with us, we are striving to get your parcels to you as soon as possible as we recognize the need for our products in your homes and for your businesses. 
We are not able to let you touch or smell products at this time. As always we are here to offer support- if you would like suggestions based on your fragrance preferences, just ask. 
RETURNS - Please note that due to hygiene and quality control we are unable to accept returns on Fragrances and colours. We only want to sell the highest quality product available, so you can be sure that when ordering from us that your products have not been tampered with or been diluted. Once shipped we can no longer guarantee the nature of the product. If you are a new customer or are choosing a new colour or fragrance, please choose the 55ml option to see if you like the fragrance before opting for the large sizes. 
SHOWROOM ADDRESS (PICK UPS ONLY, within 10km radius): 3 Geelans Rd, Arcadia 2159
Office open Mon-Fri 9am - 4pm 
OUT OF STOCK ITEMS
Regrettable we are unable to call customers to advise out of stock products/ discuss alternate options. Should your order contain a product that goes "out of stock",  we will refund your product and send your parcel, with a note on your invoice. We understand this may not be the most ideal outcome, however one of our main priorities at the moment is dispatching orders to you as quickly as possible and this enables us to work quickly and efficiently. 
Our fragrances are manufactured almost constantly, so if are not in stock or go out of stock, they will be back within a short amount of time. 

We would like to also thank you again for your patience + support over what has been a challenging year. We have been working overtime to ensure the speediest possible dispatch times, supporting your hobbies and businesses,
while maintaining the quality customer service that you know us so well for.
ORDER ENQUIRIES
If you wish to make an enquiry regarding your order, please have your order number readily available. 

Wishing you well,
The Team at AACM
                             

Phone us on 02 9653 3600 (international +61 2 9653 3600)

Telephone
02 9653 3600
Opening Times
Monday to Friday 9am - 4pm - except public holidays

 




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Candle Making AU 2018