Soap Making
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Shipping policy
BROKEN ITEMS
We endeavour to pack glass really well. However sometimes it's not perfect or the couriers are particularly rough.
It is our responsibility to see your product gets to you safely, so please take a photo of the breakages and email them to the office so we can credit you for your loss.
Email: sales@candlemaking.com.auSHIPPING
We generally pack same day-2 days after you place and pay for your order. This is our 'best practice' though there may be delays on Mondays, long weekends and the lead up to Christmas.
After that your tracking will keep you informed about the transit to you, that is out of our hands though we do use reliable post and courier services.
Choosing 'safe to leave' may be faster as you will not need re-delivery or going to the post office for collection.
We ship worldwide.
Once your order has been shipped, you will receive a tracking notification.