FAQs

Please ask your teacher or group leader to phone us for assistance to see what activity would suit the group best, and how to run it safely.

Including the children in your craft at home is most satisfying and a great family activity.

Rolling beeswax would be the most user friendly activity.

If you choose to pour melted wax, be sure to set up safely so that no one gets hurt.

Always use the double saucepan method.

A responsible adult should control the pots on the stove and only give the children small amounts of wax ready to pour - do not carry hot wax around the kitchen.

Please phone the office if you need more advice.

Generally we would recommend rolling beeswax candles. However we have had some brave mums who are happy to melt wax and control the pots for a safe happy activity. I would recommend asking other adults to help supervise.

Please navigate the site to the products you want, choose the quantity then use the add to cart button. When you have added everything to your order, click on the basket icon at the top right of the screen and follow the prompts to Checkout.

If you need any asisitance please phone the office 02 9653 3600.

Yes certainly. If you are able, it is preferred to make your order on the site, for accuracy and security.

However if you cannot for any reason, please phone the office 02 9653 3600.

If you have never made a candle before, our best recommendation would be to purchase a kit. That way you have the ingredients delivered in one box, and you have experience and knowledge of product before visiting and re-purchasing in bulk.

There are many kits on-line, one is sure to suit you!

Our site is used by both hobbyists and businesses. The larger quantities and box sizes have wholesale discounts applied. If you are after larger sizes than you see there, please email the office so we can quote on your needs.

Sure. You can place an order, choosing the pick-up option or simply shop when you arrive.

We are open Mon-Fri from 9am until 4pm.

The address is A3/26 Powers Road, Seven Hills 2147

We generally pack the day after you pay for your order. This is our 'best practice' thought there may be delays on Mondays, long weekends and the lead up to Christmas. These peak times should only delay you 1 day.

After that your tracking will keep you informed about the transit to you, that is out of our hands though we do use reliable post and courier services.

Adding the message 'safe to leave'may be faster as you will not need re-delivery or going to the post office for collection.

For faster delivery by the Aust Post you can select EXPRESS POST

It's adviseable to allow 1-3 days for major towns in NSW, VIC and QLD and 3-5 days for country areas in these states.

SA generall 2-5 days with WA and TAS 5-7 days.

Please look for your tracking - it may have been sorted into your spam or promotions inboxes. If you can't see it there please email the office for your tracking information.

We will always do our best to find your parcel and have it delivered promptly.

Happy to help - if we can. Once your order is shipped there is nothing we can do. We understand sometimes the wrong product is added in the order, so if we can change it we will.

In these cases it is best to phone the office 02 9653 3600.

We understand that circumstances can change quickly.

If the order has not been packed or sent we will be happy to refund 100% but if it is packed or on its way, you will incur 10% re-stocking fee (and postage back to us).

Please phone the office to let us know, we can hold the first order for combining.

Then please make a new order on-line - once the orders are combined and despatched, we will refund any excess postage paid on the second order.

We are always willing to help you get the order corrected. First please check your order again, many times we have packed an item inside another, tucked an item down the side or wrapped it in disguise!

Please email the office sales@candlemaking.com.au or speak with our staff 02 9653 3600.

Every complete order should get a status email. If you did not get one, your email address may have been entered incorrectly or the email may have been sorted to your spam or other mailbox.

Pleae call the office so we can help you on 02 9653 3600.

No problem. We endeavour to pack glass really well. However sometimes it's not perfect or the couriers have been a little rough

It is our responsibitlity to see your product gets to you safely, so please take a photo of the breakages and email them to the office so we can credit you for your loss. Please include your order number. 

Email: sales@candlemaking.com.au

Yes, an email will be sent to you as soon as the courier has collected your order.

Please check your tracking. Many consignments get separated as they travel. Generally we find the second box will come to you a day or two later.

We can ship pretty much anywhere in the world. As many of our products are unique, we happily provide this service.

We will usually send through Australia Post, with tracking. 

Once you have finished selecting your items you will be given different shipping options, before you need to pay.

 

Shopify has tight security so you know your information is safe.

We offer payment with Mastercard,Visa, Paypal or EFT/pay to our bank. PayPal offers pay in 4.

 

Our site is hosted by Shopify. It is a large corporation with all the checks in place for a secure platform, including both financial transactions and your personal information. Shopify has online security as the number one priority. It is certified Level 1 PCI DSS compliant. There is also a 2-step authentication to our site to prevent hacking.

Our site is hosted by Shopify. it is a large corporation with all the checks in place for a secure platform, including both financial transactions and your personal information. Shopify has online security as the number one priority. It is certified Level 1 PCI DSS compliant. There is also a 2-step authentication to our site to prevent hacking.

Starting any new craft or hobby can be daunting. That’s why Candlemaking has spent a great deal of time putting together video tutorials and instructions. Please refer to the LEARNING section on our website.

Its a good idea to start with one of the kits that has all the raw materials include. You will also need equipment to melt the wax, a thermometer and liquid measure. See our MELTING POT SET.

Outside the pot, it will read the room temperature, please don't expect it to be zero when you buy it!!

Your thermometer reads the temperature of your wax, place it inside the wax pot, not in the water.

Please refer to our 'Video and Info' page for some mini tutorials to help you get started. It is a great idea to get started with a kit.

It is most important to melt over water, using the double saucepan method.

Other methods do not have any mechanism for temperature control and may lead to over-heating of the wax resulting in fire.

Our wax section is divided into wax for pillars ('hard' wax) and wax for containers ('softer' wax). This divides all our waxes into 2 basic categories, so with your end candle in mind you can choose from these easily.

On every wick product page, there is a size guide. The larger the wick, the larger the flame and more heat it will generate.

Please measure the diameter of your glass or mould then refer to the guide for the wick style you need.

We have paraffin wax which makes lovely candles; all the others are natural vegetable bases or beeswax.

If you fill the mould or the container with water it will read in volume/mls - simply use this number in grams. There will be a slight difference between your water and wax but you will have a little left over. It's the easiest way to find your weight per container.

Hours during the week: Mon-Fri from 9am until 4pm.

Address   A3/26 Powers Road, Seven Hills, 2147